Frequently Asked Questions
Everything you need to know about bringing the CIBI lifestyle into your home.
What is the standard shipping time for orders within Australia?
We typically process orders within 1-2 business days. For domestic shipping to major cities like Melbourne, Sydney, and Brisbane, please allow 3-5 business days for delivery via our trusted couriers.
Do you offer international shipping for your home goods?
Yes, we ship a curated selection of our Japanese-inspired homewares globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and package weight.
What is your return policy for delicate items like ceramics or glassware?
We accept returns within 14 days of purchase for most items in original condition. For fragile items, please inspect your order upon arrival and contact us immediately if there is any damage so we can arrange a replacement.
Are your kitchenware products dishwasher and microwave safe?
Product care varies by material. While many of our contemporary ceramics are dishwasher safe, we recommend hand-washing traditional artisanal pieces and cast iron to preserve their longevity. Specific care instructions are included on each product page.
Can I choose 'Click and Collect' from your Melbourne store?
Absolutely. You can select the 'Pick up' option at checkout to collect your order from our CIBI headquarters in Collingwood, Melbourne, during our standard operating hours.
Are the products sold at CIBI authentic and sustainably sourced?
Yes, we take pride in sourcing authentic Japanese design and local Australian crafts. We work directly with makers and brands that prioritize quality, craftsmanship, and sustainable production methods.