Returns & Exchanges

At CIBI Melbourne, we want you to be completely satisfied with your purchase of our curated Japanese homewares. If your item is not quite right, we offer returns or exchanges on most full-priced items within 14 days of delivery.

Return Process

• 1.
  Review Policy

  Ensure your item is in its original, unused condition with all packaging intact, as we cannot accept returns for items that show signs of use or damage.

• 2.
  Contact Our Team

  Email our Melbourne studio with your order number and reason for return to receive a Return Authorization and the correct shipping address.

• 3.
  Pack and Ship

  Securely package your items to prevent breakage during transit and send them back to us using a trackable shipping service.

• 4.
  Refund Processing

  Once our team inspects the returned goods, we will process your refund or exchange within 5 business days, excluding original shipping costs.